Courses in
Operations Strategy and Quality Management Essentials London Business Training & Consulting
Introduction
This course leads delegates through the key elements of excellence within Operations Strategy; understanding and aligning Operations Strategy with the wider external operating environment, Effective communication and engagement with stakeholders and the effective management of time horizons within strategy creation and roll out.
You will also develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Managing the Operations Environment
Understanding the organizational Operating Environment
Operations Strategy Creation Toolkit
Setting effective Operations Strategy KPI’s
Operations Strategy – Managing Time Horizons
Understanding the organizational Operating Environment
Operations Strategy Creation Toolkit
Setting effective Operations Strategy KPI’s
Operations Strategy – Communication and Handover
Creating the Business Case for Senior Executives
Effective communication and engagement with stakeholders
Effective handover to Operations Management teams
Operations Strategy – Use of Industry 4.0 Technologies
Human Cyber Systems
The Industrial Internet of things (IIOT)
Predictive Analytics
Understanding Quality
Management and quality
The price of quality
People, processes and systems
The Total Quality Management philosophy
Quality Management Leadership
Leadership The of foundation of TQM
quality Leadership roles and responsibilities
quality Management vs quality Leadership
Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
Level 1 – Uncommitted
Level 2 – Drifters
Level 3 – Tool-pushers
Level 4 – Improvers
Level 5 – Award-winners
Level 6 – World-class
Corporate Environmental Quality Management
Environmental protection
Environmental management systems
Continuous improvement of environmental quality
Environmental management assessment
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This course is suitable for:
- Heads of Operations
- Operations Directors and Managers
- Project Managers
- Heads of Maintenance
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Learning Outcomes
Upon completion of this course, you will:
- Develop an in-depth understanding of the impacts of the external operating environment upon Operations strategy creation and implementation.
- Ensure effective engagement with internal stakeholders.
- Effectively handover Operations strategy to the Operations Management team.
- Develop a comprehensive appreciation of the role of quality in successful organizations.
- Understand the importance of leadership in achieving world-class quality standards.
- Evaluate the different levels of quality in your organization.
- Appreciate the skills need to manage environmental.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.