Quality Management Excellence
London Business Training & Consulting
Key Information
Campus location
London, United Kingdom
Languages
English
Study format
On-Campus
Duration
1 week
Pace
Full time
Tuition fees
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Application deadline
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Earliest start date
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Introduction
By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Design for Quality
Design, innovation and improvement
Design control and management
Standards and specifications
Service sector quality design
Quality Management – the HR Factor
People and organizational structure
Teamwork for quality
Communications for quality
Training for quality
Quality Management in the Supply Chain
Purchasing practice in quality management
Customer-supplier relationships
From contract to partnership
Innovation in the supply chain
The chain of interdependence
Quality Functions Deployment – House of Quality
Getting to grips with customer needs
The QFD the main steps
Incorporating customer needs into product and process definition
Implementation of QFD
Course Review
Summary and recap of key learning objectives
Action Planning
Target Audience
This course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Learning Outcomes
Upon completion of this course, you will:
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.