Diploma in
Technical Diploma in IT User Support Technician Milwaukee Area Technical College
Introduction
Receive Apple support training, along with instruction in mobile device repair and administration, through this 12-credit program. The coursework will prepare you for Apple ACSP, CompTIA’s Mobility+ and HDI-SCA, HDI-DST, and ITIL Foundation industry-standard certifications.
Support technicians are in demand locally and nationally.
You can apply your credits toward completing the IT Computer Support Specialist associate degree.
Program Outcome
- Support and maintain computer and mobile hardware
- Support and maintain computer operating systems
- Manage computer network-connected devices
- Demonstrate customer service skills as an IT professional
Career Opportunities
According to the Bureau of Labor Statistics, the employment of IT computer support specialists is projected to grow 17% from 2012 to 2022, which is faster than average for all occupations. Growth will be highest at firms that provide cloud-computing technology.
Possible Careers
- IT Support Technician
- Technical Coordinator
- System Administrator
- Admission Requirements
- Must attend the Aesthetician Program Orientation to register for courses.
Curriculum
| Course | Course Name | Credits |
| ITSUP-140 | Support Center Analyst (HDI-SCA, HDI-DST, ITIL) | 3 |
| ITSUP-150 | Mobile Device Repair and Support | 3 |
| ITSUP-152 | Apple OSX Certified Support Professional (ACSP) | 3 |
| ITSUP-153 | Mobile Device Administration | 3 |
| Total Credits | 12 |
Curriculum requirements are subject to change.
Current MATC students should consult their Academic Program Plan for specific curriculum requirements.
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